Kay Jewelers in Hot Springs, AR Open now

Reviews about Kay Jewelers

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  March 15, 2020, by Teresa Carvalho
  I took my pearls to be restringed. When I went to pick them up they were all dented and damaged. They were inside a plastic bag. I complained and the person told to leave there that she would talk to the manager, Ms. Marilys Chai. The manager called and said the pearls were already like that. However, she was the one that received the pearls when took them. If they indeed were like that, should she not tell us then. Of course they were not. We have recent pics showing they were in perfect condition. We decided to pick up them today. Now they were in a fancy box, all protected. We told her to put back in the original plastic bag she had and we would call corporate office and if not resolved, take them to small claims court. She was very unprofessional. Beware of this store